New TCRHCC Outpatient Primary Care Center grand opening to be held May 7

<i>Courtesy photo</i><br>
View of the first floor, Healthy Living Center kitchen.

<i>Courtesy photo</i><br> View of the first floor, Healthy Living Center kitchen.

TUBA CITY, Ariz. - After years of planning and months of construction, the Tuba City Regional Health Care Corporation's (TCRHCC) new Outpatient Primary Care Center will hold a Grand Opening Celebration and Open House on Saturday, May 7, from 1 to 7 p.m.

The ceremony will begin at the TCRHCC hospital campus, followed by a ribbon cutting ceremony at 3 p.m. with the TCRHCC Board of Directors. From 377 p.m., the Outpatient Primary Care Center will be open for public tours. There will be fine arts display, entertainment, and food and refreshments for the community.

Increasing demand for health care

TCRHCC began looking at how to improve patient services and expand services to better serve the community over the years. Tuba City, a booming community of over 10,000 residents is the largest city on the Navajo Nation by area code and boasts an increase in business development.

The TCRHCC Board of Directors and staff have a responsibility to fulfill this mission and vision to plan for this growth and the increasing demands on health care. With this in mind, TCRHCC have added a new 34,000 square feet three-story outpatient building that will provide our community with more comprehensive services.

Outpatient Services has been relocated to the new outpatient services building with the Pharmacy and Patient Registration as well as the comprehensive Diabetes Management's new Healthy Living Center.

On the second floor, patients will find the Family Medicine and Internal Medicine Clinics. The hours of operation on the second floor are Monday-Friday, 8 a.m. to 5 p.m.

On the third floor, parents and expecting mothers will find the Pediatric Clinic and OB/GYN Women's Clinic. The clinics on the third floor will be Monday thru Friday, however the Pediatrics hours of operation are from 8 a.m. to 4:30 p.m. and the Women's Clinic is open from 8 a.m. to 5 p.m.

Convenience for patients

A key goal in developing the new center was providing a positive patient experience.

Just outside the front entrance of the Outpatient Primary Care Center is a recently designed accessible parking lot. Once inside, patients will be able to enjoy a relaxing atmosphere with soothing colors, surrounded by beautiful paintings painted by renowned local artists, as well as other intricate pieces of artwork.

The pharmacy's new location has a drive-up window for refill medication pick-up, offering easy access for patients. All outpatient clinics, including the pharmacy, have more than double the number of patient exam rooms.

Appointment Scheduling

Family Medicine, Internal Medicine/Diabetes Management, Pediatric Clinic, and OB/GYN Women's Clinic are now scheduling appointments for patients. To reduce wait time, the clinics encourage patients to call ahead and schedule an appointment. Contact numbers are as follows: Family Medicine (928) 283-2458; Internal Medicine (928) 283-2689; Pediatrics (928) 283-2679; and OB/GYN Women's Clinic (928) 283-2460.

If you come to the clinic without an appointment, there will be a Patient Scheduler available to assist you to schedule a same day appointment. However, keep in mind that this will mean a longer wait time to be seen. The outpatient clinics recommend scheduling an appointment, which ensures patients that their chart will be ready when they arrive for their appointment.

If you cannot keep your appointment, contact the clinic as soon as possible. This will allow them to reschedule your appointment and give open slots to other patients.

When patients arrive to the Outpatient Primary Care Center for appointments, they will first need to stop at the Patient Registration desk on the first floor. Patient Registration serves as the starting point for all services in the Outpatient Primary Care Center.

An assistant will help register and update your information before your appointment. Patients are encouraged to come to the clinic 20 minutes early to update their patient information each visit.

Pharmacy

The Main Pharmacy and Refill Pharmacy are now located on the first floor of the Outpatient Primary Care Center. With the recent move, the pharmacy has also started a new Prescription Filling Process. The pharmacy now fills your prescription while a pharmacist counsels you about your medication.

Every time you come to the clinic, patients will be required to check-in at Patient Registration, where you will update any medical insurance and other information. After checking-in at Patient Registration, you will then visit with your provider.

Following your appointment, if you are prescribed any medication, you will go back to the first floor of the OPCC with your chart and patient check-in slip to the Pharmacy window. A staff member will take your chart and begin the process of filling your prescriptions.

After dropping your chart off with the pharmacy, your prescription will be filled in the order in which they were dropped off. As a pharmacist is available, you will be called into one of the counseling rooms. While you are being counseled, the pharmacist will complete the process of filling your prescription.

The pharmacy staff emphasizes that it is important for patients to know, "If you choose to leave the Outpatient Primary Care Center after your appointment, your prescriptions will not be filled until you return to the pharmacy for pick up of these medications."

In the future, patients will be able to use the Drive-up Window Service for refill prescription pick-up only. The pharmacy will require a 24-hour advance notice for all refill prescriptions. To order your refill prescription, patients should call in their refill prescriptions into the Interactive Voice Recorder (IVR) lines at (928) 283-2922 or (928) 283-2921. The IVR lines will greet you in English and Navajo.

After you order your refill prescription, all prescriptions not picked up within seven days from the day they were ordered will be returned to stock, and the refill process restarts again if the medication is indeed needed.

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